The fitness app Runkeeper has decided to stop its all services on Wear OS. The Runkeeper has announced in its official statement that the company will kill its Wear OS app. It has sent an email to all the customers and said it will discontinue the app in a few weeks. The app will stop supports after version 9.13 hits the store. The company told the main reason behind this tough move is the lack of active users and the buggy experience on the platform. The app used by few percentages of customers, which is very difficult for a team to support and fix it.
Here is the official email statement received by Reddit user from the Runnkeeper team.
Because you use the ASICS Runkeeper™ app on a Wear OS by Google device, we’re writing to share some important news. As of app version 9.13 (coming your way in the next few weeks), the Runkeeper app will no longer be available on Wear OS by Google devices.
We know this is disappointing, and we’re sorry to have to make this change. Our team has been hard at work building innovative and high-impact training tools designed to keep Runkeeper users moving. We want to provide the best tracking experience possible to everyone who uses the Runkeeper app, and we’re just not able to offer it on Wear OS by Google at this time.
We are truly sorry for any trouble this change may cause in your experience using the Runkeeper app, and hope that you will continue to enjoy the app as usual on your Android phone. Feel free to reach out to email@example.com with any questions.
The Runkeeper team
To get the answers, many users had sent emails to the team, received the below reply.
We decided to cease support for Android Wear because the integration didn’t work well/work consistently for most users. It was a very buggy experience and difficult for us to maintain and fix. Additionally, a very small portion of the Runkeeper community actually used it.
Because we’re a small team with limited resources, and having done our research, we ultimately concluded that trying to maintain a partnership that wasn’t working well would not be good practice for us. We hope you can understand.
We offer sincere apologies for the disappointment.
A few months ago, Nest had stopped its support for Wear OS devices and now Runkeeper drops its support. The Wear OS is shrinking in the market in the last few quarters, mostly because of its customers have turned to Samsung & apple wearables. Google’s wearable OS has single-digit market shares in the second quarter.